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Privacy Policy

Last Updated: April 1, 2026

Snake River Family Therapy ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide

We may collect the following information when you fill out a form, book an appointment, send us a message, or otherwise interact with our website or services:

  • Name
  • Email address
  • Phone number
  • Appointment and scheduling details
  • Any information you voluntarily include in a message to us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device type, pages visited, and referring URL. This information is collected through cookies and similar technologies and is used solely to improve website performance and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and manage therapy appointments
  • To respond to inquiries and communicate with you
  • To send appointment reminders and follow-up messages via email or SMS
  • To improve our website and services
  • To comply with legal and regulatory obligations

SMS and Text Messaging

How You Opt In

You may opt in to receive SMS messages from Snake River Family Therapy by providing your phone number and selecting the appropriate consent checkbox on one of our website forms, including booking forms, contact forms, or other intake forms. Opting in is always voluntary — consent checkboxes are never pre-selected and are never required to submit a form.

Types of Messages

Depending on your consent selections, you may receive non-marketing messages (such as appointment reminders, scheduling confirmations, and care-related follow-ups) and/or marketing messages (such as special offers, event announcements, and service updates). You may opt in to one, both, or neither category independently.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply. For questions about your text plan or data plan, contact your wireless provider.

Opting Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS messages from Snake River Family Therapy. To rejoin, you may opt in again through any form on our website.

Getting Help

If you need assistance with our SMS program, reply HELP to any message or contact us directly at (208) 932-1144 or {{ EMAIL }}.

How We Handle Your SMS Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your text messaging opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services used to deliver those messages.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You may disable cookies through your browser settings, though some features of the website may not function properly as a result.

Third-Party Services

We may use third-party services for website hosting, appointment scheduling, email delivery, and analytics. These service providers only have access to personal information as necessary to perform their functions and are obligated to maintain its confidentiality.

We do not sell, rent, or trade your personal information to any third party for any purpose.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal and clinical record-keeping requirements
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.


Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Snake River Family Therapy
Phone: (208) 932-1144
Email: {{ EMAIL }}
Idaho Falls, Idaho

© 2026 Snake River Family Therapy. All Rights Reserved.

Terms of Service

Snake River Family Therapy

Where disconnected couples find their way back to each other — not with worksheets or communication scripts, but through the only therapy proven to actually heal the bond.

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(208) 932-1144
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© 2026 Snake River Family Therapy. All Rights Reserved.
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